Dennis vanderlip microsoft

All industries. Showing All content types. Apply filters Loading Clear all filters. We are committed to helping organizations everywhere stay connected and productive. Read more. Creating the digital insurer of the future. This article first appeared in the Winter issue of OnWindows.

Dennis Vanderlip is industry solutions director for worldwide insurance at Microsoft Share this story. Topics Viewpoint , Retail banking. Comments are only visible to subscribers. Theme picker. Sign up to our newsletter. Featured articles. Latest news Embracing the cloud: digitally transforming organisations. Cybersecurity awareness for the hybrid workforce. Protecting your organisation against ransomware attacks. Skip to main content. This browser is no longer supported.

Download Microsoft Edge More info. Contents Exit focus mode. About our ads. Dennis Vanderlip. In a complex ecosystem of intermediaries and agents, ownership of the end customer can sometimes be lost. Coordination between intermediaries and insurers is often poor. And this is all compounded by the fact that customers want the option of interacting with the insurer via the channel of their choosing, and receiving a consistent level of service at all times.

Any offering that falls short of their expectations can lead to disillusionment and, ultimately, lost sales. To overcome this and give customers the service they have come to expect, the industry needs to adopt a new level of openness to innovation. They must also look to break down information siloes across their organization.